Terms of Service

By booking an appointment or using the services provided by Vital Homeo Care, you agree to these Terms of Service.

1. Telehealth Consultations

Consultations are conducted remotely via video conference or telephone. You are responsible for ensuring you have adequate internet connectivity, audio capability, and a private setting suitable for health discussion.

2. Cancellations and Rescheduling

Because consultation slots are reserved specifically for you for 30–90 minutes, we require at least 24 hours notice to cancel or reschedule an appointment without penalty. Late cancellations or unattended appointments may incur a cancellation fee.

3. Fees and Payments

Consultation fees are due at the time of booking or upon consultation conclusion via secure card payment or direct bank transfer. Prescribed remedies and postage fees will be confirmed and charged prior to Australia Post dispatch.

4. Postage and Delivery

Remedies are dispatched from Brisbane using Australia Post Express with parcel tracking. While we dispatch promptly, delivery transit times are subject to Australia Post operations. Vital Homeo Care is not liable for carrier transit delays once goods have been received by Australia Post.